FAQ and Help

Please try again after a little while. If the payment is still not accepted, please verify your account balance. If you still face an issue, please contact our customer support team.

1. Choose a category from the top navigation menu or search to explore a specific style or trend.

2. Select your preferred item and click “Add to cart”. Once you've added all items, it's time to check out under ‘View Cart’ then ‘Proceed with Checkout’.

3. Sign into your account or, if you've not yet created one, proceed with entering your email address and all required shipping information.

4. Select your payment method.

5. You will receive an Order Confirmation and your order will be prepared and shipped to you.

6. You will receive an update once the order is shipped along with a tracking number that will update you about every step until it is delivered to your location.

You will receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please reach out to our customer support team.

Unfortunately, once your order is placed we can no longer add items to your order.

Reach out to our customer support team right away so we can correct your address before your order is shipped.

We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!

Yes, you might be able to cancel your order before it’s processed. For cancelations, please email support@okaidi.ae or reach out to our customer support team via the Live Chat option

If we have already processed your order, you need to contact us and return the product. Please visit your account on the website and choose the return section. Initiate a return by selecting the order and items that you want to return. We will contact you regarding the further steps via email. 

For more information read our Return Policy.

Please keep in mind that the refund depends on the applied payment method. Your refund will be processed once your package has been received in our distribution center.

Refund Process for Payment on Delivery (COD):

You will be refunded the amount with a voucher (discount code) applicable on the website of the returned product's value. Please note the refund will only be processed  if the product is received in the original condition with all tags in place.

Refund Process for Credit  & Debit card Payment:

The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days (depends on the type of card and the bank) of our receipt of the product . Please note the refund will only be processed if the product is received in the original condition with all tags in place.

The amount will be refunded to you with a credit voucher usable on the site for the value of the returned product. Please note that a refund will only be processed if the item is received in its original condition with all tags in place.

A refund will be made to the card that was paid, it usually takes about 7 to 14 working days depending on the type of card and bank from the date we receive the product. Please note that a refund will only be processed if the item is received in its original condition with all tags in place.