EXCHANGES
We are not accepting exchanges for any order on the website
Customers need to return the original product and place a new order for their product of choice.
RETURNS
All products must be in returned in original condition (unused and non-damaged) with all tags and labels intact
All returns are picked up from the address provided while placing the order. We do not accept returns in physical stores at the moment.
No changes, returns or cancellations of orders that are incomplete, damaged, stained or in any state that reasonably indicate that the product has been used. In the case a product is found to be damaged/ stained/ used/ incomplete, it will be returned to the customer as soon as possible.
Returns are free of charge for the customer. Okaidi shall refund the customer the corresponding amount (excluding shipping costs from the original purchase) within 14 calendar days since the date it was informed via the return request option in the customer account
In the case of returns, the refund is made within 7 to 14 working days from the date we receive your parcel.
Please keep in mind that the refund depends on the applied payment method. Your refund will be processed once your package has been received in our distribution center.
Refund Process for Payment on Delivery (COD):
You will be refunded the amount with a voucher (discount code) applicable on the website of the returned product's value. Please note the refund will only be processed if the product is received in the original condition with all tags in place.
Refund Process for Credit & Debit card Payment:
The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days (depends on the type of card and the bank) of our receipt of the product . Please note the refund will only be processed if the product is received in the original condition with all tags in place.
FREE HOME PICK-UP
An order can be returned within 15 days of placing the order on the website. To do so, you can request home collection/ Free home pick up and we will send a courier to collect your parcel:
Step 1: Prepare Your Return Parcel
Pack the items securely, in the original packaging if possible.
Step 2: The Courier Will Come To Your Home Address To Collect Your Parcel
Our courier will contact you to confirm a date and time to collect the items.
RIGHT OF CANCELLATION
You have the right to cancel your order for any reason before the order is processed.
To initiate this, please get in touch with our customer support team.If your order has been processed, you will have to request a return using the procedures mentioned above.